There are several reasons why the Business Contact Manager (BCM) might not load, rather than guess, the best thing to do is to have BCM generate a log file so you can analyze the problem more methodically! How cool is that ? Here's what you need to do to invoke logging in BCM: In Outlook, go to the Help Menu Click on About Business Contact Manager for Outlook. A window will open, in this window click on the checkbox to enable logging for BCM. The log file that get's generated is located under: c:\Users\YourName\AppData\L... ......